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Privacy Policy

PRIVACY POLICY

Giffnock Theatre Players (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website, purchase tickets, join as a member, or participate in our productions.

1. Information We Collect

We may collect and process the following personal information about you:

  • Contact Information: Name, email address, phone number, and postal address.

  • Membership & Volunteer Data: Information provided on membership application forms, emergency contact details, and relevant involvement history.

  • Ticketing & Transaction Details: Details of tickets purchased, production attendance, and basic transactional history (Note: financial/payment transactions are processed via secure third-party platforms and we do not store full payment card details).

  • Audition & Production Data: Information submitted during auditions, including performance experience, photographs, and scheduling availability.

  • Digital & Technical Data: Basic analytics when visiting our website, including IP address, browser type, and cookies used to improve website functionality.

2. How We Use Your Information

We use your personal data to:

  • Manage and administer your membership or volunteer involvement.

  • Process ticket bookings, reservations, and customer service enquiries.

  • Send production updates, newsletters, and promotional information about upcoming shows (where you have consented to receive such communications).

  • Organise auditions, rehearsals, front-of-house operations, and stage management.

  • Comply with legal obligations and accounting requirements.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you sign up for our newsletter or explicitly agree to receive marketing updates.

  • Contractual Necessity: When processing is required to fulfil ticket purchases or manage active membership agreements.

  • Legitimate Interests: To effectively run, promote, and maintain the operational activities of our amateur theatre company.

4. How We Share Your Information

We respect your privacy and never sell or trade your personal data to third parties for marketing purposes. We may share information only with:

  • Third-party service providers acting on our behalf (e.g., box office platforms, website hosting services, or email newsletter tools).

  • External authorities or venue partners if strictly required by law or safety regulations.

5. Data Security & Retention

We maintain appropriate physical, technical, and organisational security measures to protect your personal information against unauthorised access, loss, or misuse.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, statutory, or accounting requirements. Unsubscribed email contact details are promptly removed from active mailing lists.

6. Your Rights

Under UK data protection laws (UK GDPR and the Data Protection Act 2018), you have the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request that we delete your personal information where applicable.

  • Right to Withdraw Consent: Opt out of marketing communications or newsletters at any time using the unsubscribe link provided or by contacting us directly.

7. Cookies

Our website may use cookies to distinguish you from other users and enhance your browsing experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legal obligations. Any updates will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Organisation: Giffnock Theatre Players

  • Email: [email protected]

  • Address: 269 Fenwick Road, Giffnock, Glasgow, G46 6JX